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Software Requirements

  • IBM Cloud Account
  • watsonx Assistant
  • Watson Discovery
  • watsonx.ai

Support Ticket Management​

  • Access to ServiceNow (or similar support ticket platform)

Multilingual Capability​

  • watsox.ai (or other Tranlsation Services)

Live Agent Integrations​

  • Access to Genesys (or similar Live Agent platform)

User Interface Integrations​

  • Access to Microsoft Teams, Slack, or other preferred channel